About - Direct Line Answers

About Us

Since 1979, Direct Line Answers has set the gold standard in live answering and call center services. Headquartered in Berkeley, CA, we’ve grown from a specialized medical answering service into a nationwide partner trusted by businesses across healthcare, property management, legal, home services, and more.

Professionalism

Agents who are industry specialists and understand urgency, empathy, and accuracy.

Reliability

Every call answered live, without compromise.

Customization

Scripts, workflows, and escalation paths tailored to your brand’s voice and operational needs.

Performance

Our Awards & Recognition

When you choose Direct Line, you’re choosing a service provider recognized among the very best in North America. Our consistent performance has been proven through decades of third-party testing and industry recognition.

Association of Tele-Services International (ATSI)

ATSI Award of Excellence - Every Year Since 2001
Evaluated through unannounced mystery calls over six months, these awards honor the highest levels of courtesy, accuracy, professionalism, and response time. Direct Line is one of the most awarded answering services in North America.
ATSI 24/7 Site Certification
Meeting or exceeding the highest standards in business practices, life safety, emergency procedures, 24/7 preparedness, personnel training, and 99.9% uptime.
ATSI Learning by Association Sharing Award
Recognizing our leadership and contributions to elevating industry standards, created by our founders, Ruth and Larry Goldenberg.
ATSI Hall of Fame
Ruth and Larry Goldenberg’s induction honors their lasting impact, vision, and industry leadership.

Canadian Call Management Association (CAM-X)

Why It Matters to You

Our awards aren’t just plaques on the wall—they are proof that we deliver consistent, exceptional caller experiences year after year. For our clients, that means:

When you partner with Direct Line, you’re choosing more than an answering service. You’re choosing a proven, award-winning extension of your team. 888-365-2424.