John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that have literally changed the face of the entire industry and because of his contributions, John was recently recognized and awarded by his peers and industry leaders with the prestigious Allen Kalik Award, the industry’s highest honor. Thank you John for all that you do for our clients and for Direct Line!
Alex Molochko knows what it takes to successfully program a wide variety of accounts ranging from basic message taking to the most complex CRM integration accounts. His quick, creative and nimble nature coupled with his impressive technical knowledge tees us up to ensure continued excellence in service delivery. Alex is known in the industry as one of the “go to guys” for programming solutions and technical best practices. Alex works directly with operations and account managers to ensure all accounts are performing at expected levels. He also provides great insight and support for our sales and marketing team.
