To answer incoming calls pleasantly, in the manner prescribed by our clients. To take messages and inbound orders accurately and efficiently. To deliver messages to our clients in a timely manner, per their instructions.

• Answer calls promptly and in the manner specified by each client.
• Speak to everyone in a pleasant, efficient, engaging and courteous manner.
• Take & Dispatch information accurately and efficiently; follow clients’ instructions.
• Understand, retain, and use information and procedures consistently.
• Contribute to a cohesive teamwork call center environment.
• Be sensitive to clients’ needs and see that those needs are met.
• Demonstrate your understanding and implementation that “Every Call Counts”.

• Pleasant professional phone voice, using proper diction, pronunciation and grammar.
• Type a minimum of 30 words per minute.
• Demonstrated ability to spell, listen and type information accurately.
• Demonstrated ability to have aptitude & ability for call center work.
• Ability to learn new concepts, procedures and instructions.
• Ability to take direction and multi-task.
• Ability to meet company’s schedule needs.
• Dependable & Reliable – Excellent attendance and punctuality.

• Quiet area with no distractions.
• Private Room with door with no family/visitors present at anytime or passing through.
• Must be well lit without glare.
• Desk must be adequate, designed to safely accommodate the equipment(computer, keyboard, etc).
• Comfortable chair with adequate back support.
• Must meet ergonomic requirements.

• PC running Windows 10 or higher; Prefer 2 Monitors.
• High Speed Wired Internet connection; (No wifi).